Working with leadership and best experts in key functional areas, The Learning Consortium provides:

• Assessment of future skill requirements for the evolving work force
• Identification of functional job competencies
• Leveling of competencies (entry, mid-level, advanced)
• Competency-based training plans for essential functions
• Integrated selection & performance management tools

Working with area leadership and teams of employees, The Learning Consortium facilitates:

• Effective quality planning processes
• Team building and change management
• Documentation and streamlining of business processes and workflow
• Development and implementation of quality programs   to improve business metrics (Total Quality   Management [TQM], Continuous Improvement, Total Productive Maintenance [TPM])
• Mapping of existing organizational processes for   training and efficiency improvement

Working with senior staff, the   Learning Consortium facilitates

• Systematic approach to identification of business issues and drivers
• Leadership assessment
• Identification of key metrics and indicators
• Documented action plans with communication packages
• Change management strategies
• Cascading strategic action plans by group

Working with the client’s own subject matter experts (SME’s), The Learning Consortium uses state-of-the-art instructional design methods to create

• Job aids for critical tasks or processes
• Custom training course design and development
• Complete instructional design and delivery strategies including assessments of alternatives for cost-effectiveness
• Training infrastructure, including instructor profiling, selection, and assessment, vendor contracting, record keeping, and administration
• Assessment tools and techniques for reliable measurement

Working with Customer Service leadership and employees, The Learning Consortium uses quality engineering processes and performance improvement tools to produce

• Quality processes and strategies for call and contact centers
• Problem and metric analysis
• Productivity and performance management
• Alignment of metrics, jobs and roles with the organization's strategic plan
• Service delivery operations improvement
• Leveraging service delivery partners
• Business planning
• ROI development and analysis (data model development, RFP development support)
• Implementation planning
• Customer survey feedback analysis, Voice of Customer data analysis

Working with leadership and best experts, The Learning Consortium uses expert program design and implementation in support of the client’s existing programs to

• Develop effective ES&H planning processes
• Design and implement performance measurement systems
• Design optimal management and employee training
• Document and streamline audit and assessment systems
• Design effective policy development, implementation and documentation systems
• Develop enhanced behavioral observation processes and skills